Proton Pass — Experience Index
7.2 / 10 composite
Updated Jul 5, 2026
| Dimension | Score | Consensus | Basis |
|---|---|---|---|
| Exit Ease | Moderate consensus | Exit Ease rated 7/10 (moderate consensus): Self-serve cancel in Settings > Subscription; plan runs to end of billing period and does not renew; downgrades convert unused time to prorated account credits. | |
| Price Stability | Moderate consensus | Price Stability rated 8/10 (moderate consensus): Standard list prices (Pass Plus $2.99/mo billed yearly; Family $4.99/mo billed yearly) renew at the published list rate; the only sub-list rate is a labelled $1 intro promo, not a decaying teaser. | |
| Account Sharing | Moderate consensus | Account Sharing rated 8/10 (moderate consensus): Pass Family covers up to 6 users with an admin panel; Pass Plus adds secure vault sharing and secure link sharing (encrypted, expiring, revocable links). | |
| Multi-Device | Moderate consensus | Multi-Device rated 7/10 (moderate consensus): Apps for Windows, macOS, Linux, iOS, Android plus Firefox/Chrome/Brave/Edge/Safari extensions; unlimited devices even on the free tier; cross-device sync. | |
| Customer Support | Moderate consensus | Customer Support rated 4/10 (moderate consensus): Support via knowledge base and a contact form; no advertised live chat or phone line. |