How we score
The Experience Index measures how a subscription actually feels to live with — not how it markets itself. Every score is reproducible from logged sources, and we publish the conflicts instead of hiding them.
The five dimensions
- Exit ease — how painlessly you can cancel.
- Customer support — whether help is reachable and effective.
- Account sharing — what the rules are and how they’re enforced.
- Multi-device — how well it works across your screens.
- Price stability — how often and how much the price rises.
Three evidence streams
Each dimension is scored by triangulating three independent streams: manufacturer (official pages and price history), expert (datable, hands-on reviews from an allowlist of outlets), and community (trailing-12-month sentiment from named platforms, attributed by platform — never by individual username). The streams are blended at dimension-specific weights.
Consensus, not averages
When the official story and lived experience diverge by four points or more, we mark the cell contested and resolve the published score toward lived experience — we never average a conflict away. A cell with thin or missing evidence can never be rated “high consensus.”
Provenance gate
No number is published without a logged source. Scores are computed by a deterministic engine; our editors and tools only set per-source sub-ratings from evidence they actually read. Every change is versioned, and contested or low-confidence scores are reviewed by a human before they’re trusted.